We do not currently exchange purchased goods. If you would like to return the goods, you may do so within 14 days. For more details on how to proceed, please click on Returns

Enjoy extended returns until the end of this year!
All EU & US orders placed from 28 November until 31 December 2024 can be returned by 15 January 2025

You can find more detailed information on returning the goods in our Returns policy (here).

Postage shall be paid by the Buyer when sending the returned goods. (as stated in our General Terms and Conditions) Unless otherwise specified.

All orders are covered under our 24-month Warranty against manufacturing defects. If you have received a defective product, please reach out to us by email with the defect information, including some photo evidence, and we'll work with you to make it right.

Click on the this link to file a warranty claim.

Ensure that the goods are properly cleaned before sending them to:

Be Lenka s.r.o.
Industry Park - PCHZ
P.O. Hviezdoslava 42
010 01 Žilina
Slovakia

If you are unable to print the Complaint Protocol, you can write down the order number, complaint number, and the details of the products that you are returning by hand. This will help us to match the goods that you have returned with your initial order.

You will also find all the necessary information to claim the goods in our Terms and Conditions in point 7.

In the case of any ambiguities regarding the warranty claim, please contact us at reklamacie@belenka.com.

Please note:

The buyer is obliged to hand over the claimed goods to the seller, including all its components, in a hygienically sound condition that allows safe handling of the goods by other persons. Otherwise, the seller is entitled to reject the goods claim.

The 24-month Warranty applies exclusively to the goods purchased through our website.(If you have purchased the goods from our business partner, please contact them directly).